Shipping & Returns

Shipping Policy

The cost of shipping for returned items is the responsibility of the customer, unless the item was defective or damaged in transit. We recommend using a trackable shipping method and purchasing shipping insurance for your returned item.

Shipping options

We offer several shipping options, depending on your location and the items you are ordering. Our standard shipping option is typically delivered within 48 hours, while same day delivery options may be available for an additional fee.

Shipping rates

Shipping rates are calculated based on the weight and size of your order, as well as your shipping address. Shipping rates may vary depending on the shipping option you choose and any promotions or discounts we are offering.

Delivery timeframe

Delivery times may vary depending on your location and the shipping option you choose. We will provide an estimated delivery timeframe at the time of checkout. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather or carrier delays.

Tracking your shipment

We will provide a tracking number for your shipment once it has been processed and shipped. You can track your shipment using the carrier's website or by contacting us for assistance.

Shipping restrictions

We may not be able to ship to certain locations due to legal or regulatory restrictions. We reserve the right to cancel any orders that violate these restrictions.

Delivery issues

If you experience any issues with your delivery, such as a lost or damaged package, please contact us immediately so we can assist you. We may need to file a claim with the carrier or send a replacement item.

If you have any questions or concerns about our delivery policy, please contact us at [info@pebblessupermarket.com]. We are here to help and will do our best to ensure your order is delivered to you in a timely and efficient manner.

Return & Exchange Policy

Thank you for shopping with Pebbles Supermarket. We strive to provide quality products and excellent customer service. In the event that you are not satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns for eligible items within 10 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some items, such as perishable goods, personalized items, are non-returnable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take several business days to process, depending on your bank or credit card issuer.

Exchanges

We do not offer exchanges for perishable or any food items

Damaged or defective items

If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund. We may require photos or other evidence of the damage or defect to process your claim.